The support line that reboots the router.
Frontline answers your subscribers. It finds them in Sonar, Splynx or ViSP, checks and restarts their equipment, takes the payment and opens the ticket, then hands the call to your team when the line itself is down.
Maria Ortiz
(555) 017-2245
Support line · AI Support agent
No one on the call can hear you.
Transcript
- Answering for internet providers
The calls your desk takes every day.
What the agent does with each, and the Tools it uses. The Tool names are the product's own.
My internet is down.
Found by the number they call from. The router is checked and restarted, and a ticket opens if it stays down.
- Look up customer
- Check device status
- Reboot device
- Create support ticket
What do I owe?
The balance read live from your billing system, and a payment taken with the card on file.
- Look up customer
- Check balance and billing
- Take a payment
Is there an outage?
Declare it once, for a town, a Splynx site, a Sonar account group or the whole network. The agent tells affected callers what's happening and when service should be back, if you set a time, without opening a ticket.
- Look up customer
- Check for a known outage
I want to change my plan.
The agent takes the details and opens a ticket for your team to apply.
- Look up customer
- Create support ticket
I need a technician.
Handed to your Tier 2 queue with the ticket already open and a summary of the call so far.
- Handoff
- Call queue
Something else in your stack?
Custom Actions connect Crulon to any API, and the agent uses them as Tools.
- Custom Actions
The Apps you already run on.
Install them from the Apps page in Crulon. They come with the Telecom Connector Pack, with the Outages App, part of the Telco Ops Bundle.
Billing
Finds the caller by phone number, reads the live balance, and takes a payment with the card on file.
Sonar and Crulon
Billing
Finds the caller by phone number, reads the live balance and open invoices, and opens the ticket in Splynx.
Splynx and Crulon
Billing
Finds the caller by phone number, reads the live balance, and takes a payment with the card on file.
ViSP and Crulon
Devices
Checks the subscriber's equipment and restarts it from the call.
cnMaestroDevices
Checks the subscriber's equipment and restarts it from the call.
CortecaDevices
Checks the subscriber's equipment and restarts it from the call.
TAUCDevices
Checks the subscriber's equipment and restarts it from the call.
Custom Actions
Anything else
Connect any API. The agent uses it as a Tool on the call.
Already running the phones for real businesses.
“Crulon automates all payments and internet resumptions, cutting most of our call volume and removing the need for extra seasonal staff.”
Brian MitchellCTO, Park Communications “It syncs tickets, troubleshoots CPEs, and sends email summaries automatically. It's like having five support agents who never sleep.”
Mitchell BlockCEO, Net Ops Communications
One price for the support desk.
Crulon Telecom, a complete operating system for internet providers, is on the way.
- Seats
- Up to 5
- AI minutes, pooled
- 1,000
- Telecom Connector Pack
- All eight ISP Apps
- AI overage
- 25¢ a minute
Put Crulon on your support line.
Book 30 minutes with us. We'll walk through your calls, your billing system and the bundle.