Live calls
Live calls. Listen in. Take over.
See every call on your lines as it happens, the AI agent's and your team's. Listen without anyone hearing you, read along with the live transcript, and take over from the AI the moment a caller needs a person.
On every plan.
Every call, right now.
Who's on each call, which line it came in on, and how long it's been going: the AI agent's calls, your team's, desk phones, and callers still ringing or waiting in a queue.
Filter to the AI's calls, the team's, or the ones waiting.
Live calls
Calls happening now on the lines you can see.
Listen without being heard.
One click, and you hear the call. Nobody on it can hear you: not the caller, not the agent, not your teammate.
On an AI call, the live transcript runs as they talk, with what was said before you joined.
Listening
00:31Jane Cooper
(520) 555-0142
Sales · AI Front desk
No one on the call can hear you.
Transcript
CallerHi, I was double charged last month and I'd like it refunded.
AII can help with that. Can you confirm the last four digits of the card?
You joined
CallerIt's 4471. And honestly, I want to talk to someone about cancelling.
Take over in one click.
When a caller needs a person, take over. Crulon asks first, then turns your microphone on.
The AI goes quiet and the caller hears you, on the same call. No transfer, no hold music, no starting over.
Take over this call?
You'll be connected to Jane Cooper and your microphone will turn on. The AI will leave the call, and you can't hand it back.
Jane Cooper
On the call · 04:53
Which calls you can step into.
Any call on the lines you're allowed to see.
The AI agent's calls
Listen in, and take over whenever you choose. Inbound or outbound.Your team's calls
Listen in on a teammate's call, to coach or to check.Desk phone calls
Calls answered on a desk phone show up, and you can listen in.Outbound campaigns
Listen to the agent working through a list, and take over a call that needs you.
Watching, on the record.
Listening in is a privilege, so it's controlled and logged.
Silent
Nobody on the call can hear you while you listen.Logged
Every listen-in is recorded, and your team can see who listened to their calls.By role
Only people with the Take Over AI Calls permission see Live calls. Admins and managers have it to start.Asked first
Take over always asks before it turns your microphone on.
On every plan.
Live calls come with every plan, alongside the AI agent, Call Flows and queues.
From $24 a seat
A month, on Starter.In the browser
Listen and take over from my.crulon.ai, with a headset or your laptop.No time limit
Listen to a call for as long as it runs.
Questions about live calls.
Can the caller hear me when I listen in?
No. Nobody on the call can hear you, not the caller, the AI agent or your teammate, until you take over.
Which calls can I listen to?
Any call on the lines you're allowed to see: the AI agent's calls, your team's, calls on desk phones, and outbound calls, including campaigns.
Which calls can I take over?
Calls the AI agent is handling, inbound or outbound. A teammate's call stays theirs.
What does the caller hear when I take over?
The AI goes quiet and they hear you, on the same call. There's no transfer and no hold music.
Is listening in logged?
Yes. Every listen-in is recorded, and teammates can see who listened to the calls they handled.
Who can use Live calls?
People with the Take Over AI Calls permission, which admins and managers have to start. You can change who has it with roles.
Do I need special equipment?
No. Live calls work in the browser. Use a headset or your computer's speakers and microphone.
Stay on every call, without being on it.
Sign up with one seat, put the agent on your line, and watch its first calls live.