AI receptionist
An AI receptionist on your own phone line.
Your AI agent answers the business line with your name, answers questions from what you've told it, opens tickets, and sends each call to the right person with a note. Your team watches every call and can take one over.
The front desk, job by job.
What a receptionist does, and what the agent does today. Where it doesn't yet, we say so.
- Today:Answer every callAny hour, wherever your Call Flow puts the agent: always, after hours, or when the team is busy.
- Today:Greet callers with your nameYour greeting word for word, or a fresh one the agent writes on every call so it never sounds canned. In one of 78 voices.
- Today:Answer common questionsFrom the documents in its Knowledge (in beta) and the context you give it in the agent builder.
- Today:Know who's callingThe caller's number is matched to your contacts before the agent speaks.
- Today:Take down what they needOpens a ticket with the details, and the call is summarised for your team.
- Today:Put the call throughTo the right person or team, picked from up to ten destinations, with a note.
- Not yet:Book an appointmentNot yet. The agent opens a ticket, and your team books it.
It knows where each call goes.
Give the agent up to ten places to send a call, each with a sentence on when. It reads what the caller needs and picks one, or handles the call itself. Try it.
Handoff
Where this agent can send a live call. It picks one using each destination's "when to send callers here" sentence.
On-call techsRing groupSending here
Emergencies: no heat, no cooling, or water leaking.
Service teamRing group
Repairs and visits that can wait for business hours.
BillingRing group
Questions about an invoice or a payment.
CallerMy furnace stopped and it's freezing in here.
Create ticketcreate_ticket
AIThat can't wait. I've opened a ticket for 418 Alder Street and I'm connecting you to the on-call technician now.
Handed to On-call techs, with a note
Yours in an afternoon.
Write the greeting, or let the agent write a fresh one for each call. Tell it who it is, what it should know and what never to say, and upload the documents it should answer from. Pick from 78 voices across eight locales.
Test-call it in your browser before you publish. Every change is a version you can roll back.
- Identity
- Voice
- Greeting
- Persona & Instructions
- KnowledgeBeta
- Business Tools
- Call Handling
- Behavior
Front desk agent AI
Northside Heating & Air
Fresh on every call. Call 1:
Thanks for calling Northside Heating & Air, this is the front desk. How can I help?
Additional context
We serve Northside, Westfield and Elm Park. Emergency visits are $149 after 6 pm. Never quote a price for a new system.
KnowledgeBeta
- Price list.pdf
- Holiday hours.txt
Every call, written down.
The recording, transcript, summary, sentiment and outcome are saved with each call in Conversations. A summary of every call the agent handled can go to your inbox, too.
Recording
AI summary
No heat at 418 Alder Street, gas furnace. Ticket 4821 opened and the call handed to Marcus Reed on call.
Transcript
CallerOur heat just went out, and it's 9 at night.
AII've opened ticket 4821 for 418 Alder Street. Connecting you to the on-call technician now.
Per seat.
AI minutes pooled.
Pay for your people. AI minutes are shared across the workspace; human calls and texts are included.
Starter
$24per seat
a month- AI minutes, pooled
- 60
- AI agents
- 1
Pro
$49per seat
a month- AI minutes, pooled
- 150
- AI agents
- 3
Scale
$89per seat
a month- AI minutes, pooled
- 300
- AI agents
- 10
Desk phones and your own carrier
- Human calls and texts included, fair use applies.
- AI overage 25¢ a minute.
- Billed monthly. Annual billing coming soon.
- What's in each plan
Questions about an AI receptionist.
What is an AI receptionist?
An AI agent that answers your business line. It greets callers with your business name, answers their questions, does simple work like opening a ticket, and sends the call to the right person when it needs one.
How does it know where to send a call?
You give it up to ten destinations, like your service team, billing or the on-call techs, each with a sentence on when to send callers there. It picks one from what the caller says, and the person who answers sees a note on what the caller needs.
Does it know who's calling?
Before it speaks, Crulon matches the caller's number to your contacts. With the Look up customer tool, the agent can use that record on the call.
Does it say the same thing on every call?
Only if you want it to. Write the greeting word for word, or turn on “Let the agent generate its own greeting” and the agent greets each caller fresh, with your business name.
Can it book appointments?
Not yet. It opens a ticket with the caller's details, so your team can book it.
What languages does it speak?
Eight locales across English, Spanish and French. Each agent speaks one; for a bilingual line, build a second agent and let callers choose in a Phone Menu.
Can I test it before it answers real calls?
Yes. Test-call the draft in your browser, then publish. Every version is saved, so you can roll back.
What does it cost?
Starter is $24, Pro $49 and Scale $89 per seat a month, with 60, 150 or 300 AI minutes pooled across the workspace. Past the pool, it's 25¢ a minute.
Put the agent on your front desk.
Sign up, pick your number, and set up your agent by describing your business.