After-hours answering
Answer every call after hours.
When the office closes, your AI agent picks up the business line. It handles what it can, opens a ticket for the rest, and rings whoever is on call when it can't wait, with a summary of the call.
Three rules run the night.
The same Call Flow runs your day. After hours it takes a different branch.
Time Condition
Your hours decide the route, in your time zone. After hours, the AI agent answers first.Handoff
Urgent calls ring whoever is on call, with a summary. If nobody picks up, the call takes the route you set, like voicemail.AI call summaries
A summary of every call the agent handled goes to the office by email.
What counts as urgent is yours to say.
You tell the agent what can't wait and who to ring. Everything else waits as a ticket with a summary.
What your office finds at 7 am.
Every call from the night, with what happened and who has it. Emergencies already went to the on-call tech.
Search conversations, contacts, transcripts...
Today
AC blowing warm air at 27 Cedar Court. Ticket 4824 open; mornings work best.
What a month of nights costs.
Only the agent's own time counts as AI minutes, and the pool is shared by the whole workspace.
About 360 AI minutes over 30 nights.
Starter
60 minutes pooled
$75.00
300 minutes past the pool
Pro
150 minutes pooled
$52.50
210 minutes past the pool
Scale
300 minutes pooled
$15.00
60 minutes past the pool
An estimate of AI overage on top of your seats. Calls the agent answers during the day draw on the same pool. Past the pool, the agent keeps answering at 25¢ a minute from your prepaid wallet.
Questions about after hours.
What is an AI after-hours answering service?
An AI agent that answers your business line when the office is closed. It talks with the caller, does what it can, and passes the rest to your team. With Crulon it's part of your phone system, so the same number rings your team during the day.
How does it know the office is closed?
A Time Condition in your Call Flow checks your schedule in your time zone. During your hours, calls ring your team. Otherwise, the agent answers.
What happens with an emergency?
The agent hands the call to the people you choose, with a summary. If nobody picks up, the call takes the route you set, like voicemail.
Can it book appointments?
Not yet. It opens a ticket with the caller's details, so your team can book it first thing.
What does it cost?
Every plan includes a pool of AI minutes for the whole workspace: 60, 150 or 300 a month. Past the pool, it's 25¢ a minute. Only the agent's own time counts.
What if we run out of AI minutes overnight?
New calls skip the agent and follow your fallback route, like ringing whoever is on call or voicemail. Those calls aren't billed, and a call already with the agent finishes normally.
Let the agent take tonight's calls.
Sign up, pick your number, and set up your agent by describing your business.