Trust and control
Your calls, your rules.
Crulon answers your customers, so you decide who can hear, record, read and change what. Here's what you control, in the product's own words.
Who can do what.
Four roles come built in: Workspace Admin, Manager, Agent and Viewer. Each person gets one.
On Scale, build your own roles from permissions like Take Over AI Calls, Listen to Recordings, View Call Transcripts and Export Calls.
Roles
Workspace Admin
Full access to all workspace features including settings and user management
Manager
Supervisor-level access: manage team operations, view analytics, assign work
Agent
Handle customer support requests and tickets
Viewer
View-only access to most resources
Night supervisorCustom role
- Take Over AI Calls
- Listen to Recordings
- View Call Transcripts
- Export Calls
- Pause Recording
- Manage Recordings
Recording, on your terms.
Choose who gets recorded, the AI, your team or internal calls, inbound and outbound. Put numbers and people on a never-record list, or keep transcripts with no audio at all.
On a call, pause the recording for up to five minutes, or stop it with a reason your supervisors can see. Recordings can be deleted by the roles you allow.
Voice & Recording
Who gets recorded, for every call in the workspace.
| Party | Inbound | Outbound |
|---|---|---|
| AI assistant | ||
| Team member | ||
| Internal |
Never record
- (555) 018-7740 · Legal counsel
- Luis Vega · team member
See who listened.
Every time someone plays a recording, downloads one or reads a transcript, it's recorded on the call, and each teammate can open “Who listened to my calls” to see who listened to theirs.
Live listen-ins are logged too.
Who listened to my calls
Dana Whitfield · Inbound call · 0:52
- Marcus ReedPlayed the recordingToday, 9:41 AM
- Priya ShahRead the transcriptToday, 8:15 AM
- Kim AlvarezDownloaded the recordingYesterday, 4:02 PM
The AI answers to you.
The agent uses only the Tools you give it, follows your “never” rules, and can be taken over on any call. Test it before you publish; roll back any version.
Ask Crulon asks before it changes anything: the change waits for your approval. For a few routine changes, like assigning a ticket, you can choose not to be asked again.
Ask Crulon
Open a ticket for Lena Park to book her AC quote.
Create ticket?
Waiting for approval
Texting by the rules.
Register your brand and campaigns for 10DLC, and verify toll-free numbers, in the Trust Center.
A customer who texts STOP, UNSUBSCRIBE or a similar word is opted out across every number in the workspace. START opts them back in.
Trust Center
- Brand registrationApproved
- Campaign registrationApproved
- Toll-free number registrationIn review
Workspace-wide opt-outs
- (555) 013-2231Texted STOPOct 12
- (555) 017-9902Texted UNSUBSCRIBEOct 9
A record of what Apps do.
Every action an App takes is logged with who started it: a person, an AI agent, a schedule or the system. Filter it, search it, export it to CSV.
Outbound campaign results and your STOP list export to CSV too.
Activity
Export CSV- 9:05 PMCheck balance and billingSonar · AI AI agentSucceeded
- 9:02 PMLook up customerSonar · AI AI agentSucceeded
- 4:30 PMSettings changedSplynx · Kim AlvarezChange
The paperwork.
- Privacy policyHow Crulon handles personal data.
- Terms of serviceThe agreement that covers your workspace.
- Acceptable use policyThe rules for calls, texts and AI agents on Crulon.
- Data processing agreementHow Crulon processes personal data for your business.
- SubprocessorsThe companies that process customer data for Crulon, and where.
Questions about trust and control.
Who can listen to our calls?
Only people whose role allows it. Listening to a live call needs the Take Over AI Calls and View Calls permissions, and playing a recording needs Listen to Recordings. Every listen is logged.
Can we keep some calls from being recorded?
Yes. Choose which parties are recorded, inbound and outbound, and add numbers or teammates to the never-record list. On a call, you can pause recording or stop it with a reason.
Can we keep transcripts but not audio?
Yes. Choose Transcript only: Crulon keeps transcripts, summaries and AI analysis, and stores no audio at all.
Can the AI change our data without asking?
The agent can only use the Tools you give it, and it's told to confirm with the caller before a Tool changes something. Ask Crulon asks for your approval before it changes data, except routine changes you've chosen not to be asked about again.
How are texting opt-outs handled?
A reply of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT opts that number out across every number in your workspace. START, UNSTOP or YES opts it back in.
Can we export our data?
App activity, outbound campaign results and your STOP list export to CSV, and people with the Export Calls permission can download recordings. Exporting contacts and companies isn't in the app yet.
See the controls for yourself.
Sign up, invite your team, and set up roles and recording before the first call.