Conversations
Conversations. Every call and text, in one thread.
Each customer's calls and texts sit together in one shared inbox: the AI agent's calls with their summaries and recordings, your team's texts and replies. Assign a thread, reply from your business number, and mark it done.
On every plan.
One inbox for the whole team.
Every line's calls and texts land in one place, newest first, with what's unread and which line they came in on.
Switch between conversations, texts or calls, and filter to what's unread, assigned to you, or done.
All lines
Dana Whitfield9:32 AM
Perfect, see you at 9:40.2
Via (512) 555-0100
Marcus Hale9:10 AM
Answered · Inbound call · 3:05
Via (512) 555-0100
Priya NairTue 4:12 PM
Can you send the invoice again?1
Via (512) 555-0108
Tom AlvarezTue 11:05 AM
Voicemail · 0:41
Via (512) 555-0100
The whole story, in order.
A thread shows everything with that customer: the AI agent's call with its summary and recording, the texts that followed, and who it's assigned to.
Assign it to a teammate, then mark it done. Every change shows in the thread.
Dana Whitfield
Line: Main · (512) 555-0100
Today
Answered · Inbound call · 2:14· Front deskAI8:51 AM
Furnace stopped overnight at 418 Alder Street. Urgent ticket opened and handed to On-call techs.
Dana Lee assigned this conversation to Tom Reyes
Reply faster, from your business number.
Write a reply, or ask for suggested replies, steer their tone, and edit one before you send. Add photos or a PDF.
Schedule a text for later, and Crulon cancels it if they reply first.
Suggested replies
- You're welcome, Dana. Marcus will text when he's 10 minutes out.
- Great. If anything changes, just reply here.
Steer the tone (optional)...
Write a message...
Every call, written down.
Open any call for its recording, transcript, AI summary and outcome. Leave an internal note and @mention a teammate to bring them in.
Recording
AI summary
No heat at 418 Alder Street, gas furnace. Ticket 4821 opened and the call handed to Marcus Reed on call.
Transcript
CallerOur heat just went out, and it's 9 at night.
AII've opened ticket 4821 for 418 Alder Street. Connecting you to the on-call technician now.
Find anything, fast.
Search names, numbers and messages, and narrow the list in a click.
Search
Find a customer by name, number or email, a thread by its latest message, and a call by its AI summary.Review in a click
Negative calls, voicemails to follow up, and texts still waiting on a reply.Filters
By line, handler, AI agent, sentiment, outcome, date, recording or voicemail.Saved views
Save a set of filters, and share it with the team.
Texting, done properly.
The rules carriers require, handled for you.
Registration built in
Register US local numbers for 10DLC, and verify toll-free numbers, in a few steps. Canadian local numbers text right away.STOP, handled
A customer who texts STOP is never texted again from any of your numbers.Photos and PDFs
Send images and PDFs, and see what customers send you.Included
Your team's texts are included, subject to fair use, and incoming texts are free.
On every plan.
Conversations come with every plan, alongside the AI agent and the phone system.
From $24 a seat
A month, on Starter.US and Canada
Text from Crulon numbers to customers in the US and Canada.US text registration
For 10DLC: $4.50 brand and $15 campaign review, at cost, then $1.50 a month.
Questions about Conversations.
What is Conversations?
The shared inbox in Crulon: every call and text with a customer in one thread, for the whole team, with the AI agent's calls, their summaries and recordings alongside.
Can my team reply to texts?
Yes, from your business number, in the same thread. Ask for suggested replies if you like, then edit before you send.
Can I assign a conversation?
Yes. Assign it to a teammate, then mark it done when it's handled. Filter to what's assigned to you.
Do I need to register to text?
In the US, yes: local numbers need 10DLC registration and toll-free numbers need verification, and Crulon walks you through both. In Canada, local numbers can text right away, with no registration; toll-free numbers still need verification.
What happens when a customer texts STOP?
Crulon replies to confirm, and that number won't get another text from any of your numbers unless they text START.
How much does texting cost?
Your team's texts are included, subject to fair use, and incoming texts are free. Registration fees are passed on at cost.
Can I text from a number on my own carrier?
No. Numbers you bring on your own carrier are voice only. Texts go from Crulon numbers.
Put every conversation in one place.
Sign up with one seat, pick your number, and your calls and texts land in one inbox.