Every client call, triaged and ticketed.

The agent answers your helpdesk line day and night. It finds the client and the company, opens a ticket with the problem, and rings your on-call engineer when it's urgent. Your techs see every call and can take over any of them.

Start at $24 a seat See pricing

Listening00:48

Mei Tanaka

(555) 012-3318

Helpdesk · AI Helpdesk agent

No one on the call can hear you.

Transcript

CallerNobody in our office can get email this morning.

AIThanks, Mei. I've opened ticket 9142 for Brightline Dental and marked it urgent. I'm ringing our on-call engineer now.

The calls your helpdesk takes every day.

What the agent does with each, in the product's own words.

Nobody in our office can get email.
Found by the number they call from, with their company. An urgent ticket opens, and your on-call engineer is rung with a summary.
- Look up customer
- Create support ticket
- Handoff
I need a password reset.
The agent takes the user and the system, and opens a ticket for your techs, or hands the call to the helpdesk queue.
- Look up customer
- Create support ticket
- Call queue
Is something down for everyone?
Record a status message once and put it at the top of the Call Flow. Every caller hears it before the agent picks up.
- Call Flow
- Play Audio
We have a new hire on Monday.
The details taken and a ticket opened for your team to quote and set up the laptop and accounts.
- Look up customer
- Create support ticket
I want to talk about our contract.
Handed to the account manager with the caller's details and a summary, so nobody asks twice.
- Look up customer
- Handoff
Something else in your stack?
Custom Actions connect Crulon to any API, and the agent uses them as Tools.
- Custom Actions

What your techs find at 8 am.

Calls after hours follow your rules. Outages reach the on-call engineer, and everything else waits as a ticket with a summary.

How after-hours answering works

ConversationsMessagesCalls

AllUnreadAssigned to meDone

Search conversations, contacts, transcripts...

Mei Tanaka(555) 012-3318

Today

Answered · Inbound call · 1:02Devon HartAI6:48 AM

Email down for the whole office at Brightline Dental. Ticket 9142 marked urgent and the on-call engineer rung.

negativetransferredMain line

RecordingDetails

Time Condition
Your support hours decide the route. After hours, the AI agent answers first.
Handoff
Outages and anything urgent ring your on-call engineer with a summary. If nobody picks up, the call takes the route you set, like voicemail.
AI call summaries
A summary of every call the agent handled goes to your team by email.

Already running the phones for real businesses.

“Crulon automates all payments and internet resumptions, cutting most of our call volume and removing the need for extra seasonal staff.”
Brian MitchellCTO, Park Communications
“It syncs tickets, troubleshoots CPEs, and sends email summaries automatically. It's like having five support agents who never sleep.”
Mitchell BlockCEO, Net Ops Communications

Works with your PSA.

ConnectWise PSA, HaloPSA and Microsoft Teams Apps are coming soon. Today, Custom Actions connect Crulon to any API, and the agent uses them as Tools.

Every App

ConnectWise PSA
IT service
Coming soon
HaloPSA
IT service
Coming soon
Microsoft Teams
Team chat
Coming soon
Custom Actions
Any API, every plan
Available today

Per seat.
AI minutes pooled.

Pay for your people. AI minutes are shared across the workspace; human calls and texts are included.

Start at $24 a seat

Starter
$24per seat
a month
AI minutes, pooled
60
AI agents
1
Pro
$49per seat
a month
AI minutes, pooled
150
AI agents
3
Scale
$89per seat
a month
AI minutes, pooled
300
AI agents
10
Desk phones and your own carrier

Human calls and texts included, fair use applies.
AI overage 25¢ a minute.
Billed monthly. Annual billing coming soon.
What's in each plan

Put the agent on your helpdesk line.

Start at $24 a seat Talk to the agent