Apps · Splynx
Splynx, on every support call.
Connect Splynx and the AI agent finds the customer, reads the balance and open invoices live, and opens the ticket in Splynx for your team. Part of the Telco Ops Bundle.
Telco Ops Bundle.
Connect it with an API key.
Create an API key in Splynx, under Administration, Splynx, API keys, and enter it with its secret and your Splynx address. Crulon checks it can sign in and read your customers before it saves.
Then it copies your customers and their internet services every hour, in full each time.
Splynx
Connector setup
Credential
connectedSplynx URL
https://bluestem.splynx.app
API key
4f9a1c7e2b6d8035
API secret
••••••••••••••••••••
Server timezone
America/Chicago
The timezone your Splynx server's clock uses. Crulon uses it to read the times Splynx sends.
Scheduled sync
Sync cadence
Hourly
- Next run
- in 42 min
- Last successful sync
- 18 min ago
It knows who's calling.
Each Splynx customer becomes a contact in Crulon, with their numbers marked mobile or work, and their email. The agent matches the number the caller rings from, or finds them by account number when they call from somewhere else.
Their active internet services come with them, each marked online or offline from its session at the last copy.
- (555) 016-2291Mobile
- (555) 016-8804Work
- leah.novak@example.comEmail
Assets
- Fibre 100/20Online
On the call, in Splynx.
Look up customer, Check balance and billing and Create ticket are Tools the agent uses while the caller talks.
The balance is read from Splynx as they ask, not from the last copy: what's due, the open invoices and autopay.
Caller
My bill's higher than usual this month. Why is that?
Look up customerSplynx00:04
Leah Novak · Fibre 100/20
Check balance and billingSplynx00:08
$84.00 due · 2 open invoices
Agent
You have two open invoices: $55.00 for October, and $29.00 for the router you added. Would you like our billing team to go over them with you?
Caller
Yes, please.
Create ticketSplynx00:34
Ticket 6418 · Billing question · Billing queue
The ticket lands in Splynx.
Turn on ticket push and every ticket the agent opens is created in Splynx, in the queue you choose, with the details as its first message, then closed there when it's closed in Crulon. Callers who aren't customers get a ticket too.
You can also file a Call Summary ticket after every answered call, with the summary, the caller and how long it took.
Ticket sync
Create a provider ticket when one is created here
Off until you turn it on. Nothing is sent to the provider while this is off.
Which queue should these tickets land in? (optional)
Billing
Close the provider's ticket when this one closes
Create a ticket at the end of every call
After each answered call from a customer linked to this app, file a low-priority Call Summary ticket with the call summary, caller and duration.
Add a device App to restart the router.
Splynx tells Crulon whether each internet service is online. To check the equipment itself and restart it from the call, add one of these. All come in the same pack.
Devices
Checks the subscriber's equipment and restarts it from the call.
cnMaestroDevices
Checks the subscriber's equipment and restarts it from the call.
CortecaDevices
Checks the subscriber's equipment and restarts it from the call.
TAUCDevices
Checks the subscriber's equipment and restarts it from the call.
You stay in charge.
Splynx only does on a call what you've turned on.
Off until you turn it on
Ticket push starts off. Copying customers into Crulon is the only thing on from the start.Signed, never Basic
Crulon signs every request to Splynx and never uses HTTP Basic, so the key's Unsecure access stays off.Checked before it saves
Connecting tests that the key can sign in and read your customers.Every action in Activity
Each lookup and balance read is logged with who started it, and exports to CSV.
One price for the support desk.
Splynx comes with the Telecom Connector Pack, with the seven other ISP Apps, in the Telco Ops Bundle.
- Seats
- Up to 5
- AI minutes, pooled
- 1,000
- Telecom Connector Pack
- All eight ISP Apps
- AI overage
- 25¢ a minute
Questions about Splynx and Crulon.
What do I need to connect Splynx?
Your Splynx address, and an API key and its secret from Administration, Splynx, API keys in Splynx. Leave Unsecure access off: Crulon signs every request. Splynx comes with the Telecom Connector Pack in the Telco Ops Bundle.
How up to date is what the agent sees?
Customers and their services are copied in full every hour, so a new customer is recognised within the hour. The balance and open invoices are read from Splynx live during the call. If Splynx doesn't answer, the agent tells the caller it can't read the balance right now.
Can a caller who isn't a customer get a ticket?
Yes. Splynx takes tickets without a customer, so a new enquiry lands in Splynx too, in the queue you choose.
What does Crulon write to Splynx?
Only what you turn on: tickets, created with the details as the first message and closed when they close in Crulon. It doesn't change customers or their services.
Can it restart a customer's router?
Not through Splynx alone. Splynx shows whether each service is online; a device App (UISP, Cambium cnMaestro, Nokia Corteca or TP-Link TAUC) checks the equipment and restarts it. All four are in the Telecom Connector Pack.
Which plan is it on?
The Telco Ops Bundle: $499 per workspace a month, with up to five seats, 1,000 pooled AI minutes and all eight ISP Apps. It's set up with you after a demo.
Put Splynx on the call.
Book a 30-minute demo and see the agent work a Splynx customer from the first ring to the ticket.