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Crulon vs Google Voice. For when you've outgrown it.

Google Voice gives each person a number. Crulon gives your business a phone system with an AI agent that answers the line, phone menus and queues on every plan, a way to step into any call, and one inbox for the team's calls and texts.

Start at $24 a seat See the full table

Based on Google's Voice product page, Workspace pricing and Voice admin help, 16 Oct 2026. Prices are for monthly billing.

12 things Google Voice doesn't do.

From Google Voice's own pricing and help pages. Crulon does every one.

An AI agent that answers calls
Google VoiceNo
CrulonEvery plan
Works in other systems during the call
Google VoiceNo. Google Voice has no calling API
CrulonCustom Actions call any API, and the agent uses them as Tools
Outbound AI calls
Google VoiceNo
CrulonOutbound AI campaigns on Scale
AI call summaries
Google VoiceNo on Starter; Standard and up, with Workspace Business Standard or higher
CrulonAfter every call, on every plan
How AI is priced
Google VoiceNo AI agent to price
Crulon60, 150 or 300 minutes a month, pooled; then 25¢ a minute
Listen in on a live call
Google VoiceNo live monitoring in Google's Voice documentation
CrulonEvery plan, the AI's calls and your team's
Take over a call
Google VoiceNo takeover in Google's Voice documentation
CrulonEvery plan, from the AI at any moment, after a confirm
Automatic call recording
Google VoiceNo on Starter or Standard; Premier only
CrulonEvery plan; choose who's recorded, and see who listened
Phone menus
Google VoiceNo on Starter; Standard and up
CrulonEvery plan
Call queues and ring groups
Google VoiceNo on Starter; Standard and up
CrulonEvery plan
A shared inbox for calls and texts
Google VoiceNo. Shared inbox access is listed as future work
CrulonEvery plan, in Conversations
Business text registration (10DLC)
Google VoiceNo
CrulonBuilt in, with toll-free verification

Four differences that matter.

Most of a phone system is the same everywhere. These are the parts that aren't.

Phone menus and queues, without a second bill.

On Google Voice, phone menus, ring groups and call queues start on Standard, at $20 a user, which also needs a Google Workspace plan: from $8.40 a user on monthly billing.

Every Crulon plan has them, with the AI agent, from $24 a seat.

Google Voice, with phone menus
Standard $20 plus Workspace $8.40: $28.40 a user, no AI agent
Crulon, with phone menus
Starter: $24 a seat, AI agent included

An AI agent that answers your line.

Google Voice has no AI agent to answer calls, and no API for one to work with. Its AI takes notes on calls your team answers, on Standard and up.

Crulon's agent answers the business line, uses your systems as Tools mid-call, and hands the call to your team with a note.

Add a Custom Action for any API
Update CRM contactcrm.update_contact@1.0.0published
PATCHhttps://api.yourcrm.com/v1/contacts/{contact_id}
YourCRM API key · Test call ok · 200
Give it to your agent as a Tool
Business ToolsFront desk agent
Look up customerREAD
Update CRM contactWRITE
Add Tool
The agent uses it on the call
AgentI'll note that on your account before I hand you over.
Update CRM contactcrm_update_contact184 ms00:48
AI Saved to Dana Whitfield.

Step into any call.

Live listen-in and takeover aren't anywhere in Google's Voice documentation.

On every Crulon plan you hear the AI's call without being heard, and take it over when it matters. Every listen-in is logged.

Listening00:41

Dana Whitfield

(555) 014-2290

Main line · AI Front desk agent

No one on the call can hear you.

Transcript

CallerOur heat just went out, and it's 9 at night.

AII've opened ticket 4821 for 418 Alder Street. Connecting you to the on-call technician now.

One inbox for the team's calls and texts.

Google Voice texts are per person, US only, and not meant for business messaging at volume, with no text registration.

Crulon's Conversations is one shared inbox for every call and text, with 10DLC and toll-free registration built in.

Google Voice
Texts per person, US only, with no business text registration
Crulon
A shared inbox, with assignment, notes and text registration

Keep what already works.

Crulon doesn't ask you to throw out your setup. It adds an AI agent and a modern phone system on top of it.

Keep your desk phones
Connect the SIP desk phones and softphones you already own, Yealink, Polycom, Cisco and more, on Scale.
Keep your carrier and numbers
Bring your own SIP trunk on Scale and keep your numbers for calls, with Crulon on top. Number porting is coming soon.
Keep Google Workspace
Crulon runs in the browser next to Gmail and Calendar, and doesn't need a Workspace plan.

Where Google Voice is ahead, for now.

Worth knowing before you choose.

Mobile apps
Android and iOS. Crulon's are coming soon.
Number porting
For US numbers. Crulon's is coming soon.
Inside Gmail and Calendar
Calls and voicemail in the apps your team already has open.

The full table.

The AI agent

An AI agent that answers calls: Crulon: Every plan; Google Voice: No
Works in other systems during the call: Crulon: Custom Actions call any API, and the agent uses them as Tools; Google Voice: No. Google Voice has no calling API
Outbound AI calls: Crulon: Outbound AI campaigns on Scale; Google Voice: No
AI call summaries: Crulon: After every call, on every plan; Google Voice: No on Starter; Standard and up, with Workspace Business Standard or higher
How AI is priced: Crulon: 60, 150 or 300 minutes a month, pooled; then 25¢ a minute; Google Voice: No AI agent to price

Staying in control

Listen in on a live call: Crulon: Every plan, the AI's calls and your team's; Google Voice: No live monitoring in Google's Voice documentation
Take over a call: Crulon: Every plan, from the AI at any moment, after a confirm; Google Voice: No takeover in Google's Voice documentation
Automatic call recording: Crulon: Every plan; choose who's recorded, and see who listened; Google Voice: No on Starter or Standard; Premier only

The phone system

Phone menus: Crulon: Every plan; Google Voice: No on Starter; Standard and up
Call queues and ring groups: Crulon: Every plan; Google Voice: No on Starter; Standard and up
Team size: Crulon: From one seat, with no upper limit; Google Voice: Up to 10 users on Starter
Another subscription needed: Crulon: No; Google Voice: A Google Workspace plan, for Standard and Premier
Where your team answers: Crulon: The browser, desk phones and softphones; mobile and desktop apps coming soon; Google Voice: Android, iOS, the web and desk phones
Number porting: Crulon: Coming soon; Google Voice: Yes, except in Canada

Texting

A shared inbox for calls and texts: Crulon: Every plan, in Conversations; Google Voice: No. Shared inbox access is listed as future work
Business text registration (10DLC): Crulon: Built in, with toll-free verification; Google Voice: No
Where you can text: Crulon: The US and Canada; Google Voice: The US only, and not from SIP Link numbers

Starting price, billed monthly

Per user, with phone menus and queues: Crulon: Starter, $24 a seat, AI agent included; Google Voice: Standard $20 plus a Workspace plan from $8.40: $28.40, no AI agent

Based on Google's Voice product page, Workspace pricing and Voice admin help, 16 Oct 2026. Prices are for monthly billing. Google Voice is a trademark of its owner. See every Crulon plan.

Questions about switching.

Is Crulon a Google Voice alternative?

Yes, for teams that have outgrown it. Crulon is a business phone system with an AI agent that answers the line, phone menus and call queues on every plan, listening in and taking over, and one shared inbox for calls and texts.

Is Crulon cheaper than Google Voice?

Once you need phone menus and queues, yes. They start on Google Voice Standard, $20 a user, which also needs a Google Workspace plan from $8.40 a user on monthly billing: $28.40 in all, with no AI agent. Crulon Starter is $24 a seat with the AI agent included.

Does Google Voice have an AI agent?

No. Google Voice's AI takes notes on calls your team answers, on Standard and up. It doesn't answer calls for you.

Do I need Google Workspace to use Crulon?

No. Crulon is a phone system on its own, and runs in the browser next to Gmail and Calendar if you use them.

Can I keep my phone numbers?

On Scale, bring your own SIP trunk and keep your numbers for calls, with Crulon on top. Number porting is coming soon.

Does Crulon have a mobile app?

Mobile and desktop apps are coming soon. Today your team answers in the browser, and on SIP desk phones and softphones on Scale.

How did you compare?

From Google's Voice product page, Google Workspace pricing and the Voice admin help, on 16 October 2026. Prices and features change, so check Google's pages before you decide.

Give your business a phone system.

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