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Crulon vs Dialpad. The AI agent comes included.

Both give your team a business phone system. Dialpad sells its AI agent as a separate product, and keeps live call monitoring and full queues for its contact-center licenses. Crulon puts the agent, listening in, taking over and call queues on every plan, from $24 a seat.

Start at $24 a seat See the full table

Based on Dialpad's public website, pricing, AI agent rates and help center, 15 Oct 2026. Prices are for monthly billing.

Four differences that matter.

Most of a phone system is the same everywhere. These are the parts that aren't.

The AI agent comes with the phone system.

Dialpad's AI agent is a separate product, Dialpad AI Agents, priced through sales at $1.99 for each voice conversation.

Every Crulon plan includes an AI agent and a pool of 60, 150 or 300 AI minutes for the workspace.

Dialpad
A separate product, through sales: $1.99 per voice conversation
Crulon
Included on every plan, with 60 to 300 AI minutes pooled

Step into any call, without a contact-center license.

Dialpad's phone system, Connect, doesn't offer live listen-in, barge or takeover. Those need a Dialpad Support or Sell license.

On every Crulon plan you hear the AI's call without being heard, and take it over when it matters. Every listen-in is logged.

Listening00:41

Dana Whitfield

(555) 014-2290

Main line · AI Front desk agent

No one on the call can hear you.

Transcript

CallerOur heat just went out, and it's 9 at night.

AII've opened ticket 4821 for 418 Alder Street. Connecting you to the on-call technician now.

Real call queues, on every plan.

Dialpad Connect has a basic hold queue. Full queues and skills-based routing need Dialpad Support.

Every Crulon plan has Call Queues, with the agent behind them when the wait runs out.

Your limits
A longest wait, the most callers waiting at once, and wrap-up time between calls
The agent behind the queue
When the wait runs out or nobody is on duty, the AI agent picks up

Less per seat, with the AI included.

Dialpad Connect Standard is $27 a user a month on monthly billing, with the AI agent sold separately. Pro is $35, with a three-user minimum.

Crulon Starter is $24 a seat, AI agent included, from one seat.

Dialpad Standard
$27 a user; AI agent extra
Crulon Starter
$24 a seat; AI agent included

Keep what already works.

Crulon doesn't ask you to throw out your setup. It adds an AI agent and a modern phone system on top of it.

Keep your desk phones
Connect the SIP desk phones and softphones you already own, Yealink, Polycom, Cisco and more, on Scale.
Keep your carrier and numbers
Bring your own SIP trunk on Scale and keep your numbers for calls, with Crulon on top. Number porting is coming soon.
Keep your CRM
Custom Actions connect the agent to the systems you use today. Native Apps are coming.

Where Dialpad is ahead, for now.

Worth knowing before you choose.

Mobile and desktop apps
iOS, Android, Mac and Windows. Crulon's are coming soon.
Number porting
Local and toll-free numbers. Crulon's is coming soon.
Video meetings
Built into the same app, if your team wants one.

The full table.

The AI agent

An AI agent: Crulon: Included on every plan; Dialpad: A separate product, Dialpad AI Agents, through sales
How AI is priced: Crulon: 60, 150 or 300 minutes a month, pooled; then 25¢ a minute; Dialpad: $1.99 per voice conversation
Languages: Crulon: Eight locales across English, Spanish and French; Dialpad: English only
What it knows: Crulon: Typed text, website pages and documents, plus live answers from your systems through Custom Tools; Dialpad: Website pages, documents and connected apps
Works in other systems during the call: Crulon: Custom Actions call any API, and the agent uses them as Tools; Dialpad: Actions through connectors
Hands the call to: Crulon: Up to ten destinations, including a whole Call Flow, with a note; Dialpad: A person or department, with the transcript
Test before publishing: Crulon: Test calls in the browser; Dialpad: A text preview of its answers

Staying in control

Listen in on a live call: Crulon: Every plan, the AI's calls and your team's; Dialpad: No on Connect; needs a Support or Sell license
Take over a call: Crulon: Every plan, from the AI at any moment, after a confirm; Dialpad: No on Connect; needs a Support or Sell license
Custom roles: Crulon: Yes, on Scale, from detailed permissions; Dialpad: No. Five predefined roles
Call summaries: Crulon: After every call, on every plan; Dialpad: AI Recaps on every plan
Recording: Crulon: Choose what's recorded, pause it, see who listened; Dialpad: Automatic recording of shared lines on Pro and up

The phone system

Call queues: Crulon: Every plan, with a longest wait and wrap-up time; Dialpad: A basic hold queue; full queues need Dialpad Support
Phone menus and routing: Crulon: Every plan; Dialpad: Every plan
Where your team answers: Crulon: The browser, desk phones and softphones; mobile and desktop apps coming soon; Dialpad: iOS, Android, Mac, Windows, the browser and desk phones
Number porting: Crulon: Coming soon; Dialpad: Local and toll-free
Texting: Crulon: A shared inbox; US and Canada texts included, with fair use; Dialpad: 250 outbound texts a month per account, then charged per text

Starting price, billed monthly

Per user, entry plan: Crulon: Starter, $24 a seat, with an AI agent, from one seat; Dialpad: Connect Standard, $27 a user; the AI agent is extra

Based on Dialpad's public website, pricing, AI agent rates and help center, 15 Oct 2026. Prices are for monthly billing. Dialpad is a trademark of its owner. See every Crulon plan.

Questions about switching.

Is Crulon a Dialpad alternative?

Yes. Both are business phone systems for your team. Crulon includes an AI agent on every plan, and lets supervisors listen in and take over without a separate contact-center license.

Is Crulon cheaper than Dialpad?

On the entry plan, yes. Crulon Starter is $24 a seat a month with an AI agent and 60 AI minutes included. Dialpad Connect Standard is $27 a user on monthly billing, and its AI agent is a separate product priced through sales.

Does Dialpad include an AI agent?

Not in Dialpad Connect. Dialpad AI Agents is a separate product; its published rate is $1.99 per voice conversation.

Can I listen in on calls?

On every Crulon plan, yes: listen to any live call without being heard, and take over a call from the AI. On Dialpad, live monitoring needs a Support or Sell license, not Connect.

Can I keep my phone numbers?

On Scale, bring your own SIP trunk and keep your numbers for calls, with Crulon on top. Number porting is coming soon.

Does Crulon have a mobile app?

Mobile and desktop apps are coming soon. Today your team answers in the browser, and on SIP desk phones and softphones on Scale.

How did you compare?

From Dialpad's public website, pricing page (monthly billing), AI agent rates and help center, on 15 October 2026. Prices and features change, so check Dialpad's site before you decide.

See the difference on a call.

Talk to the agent on this site, or sign up with one seat and set up your first Call Flow in an afternoon.

Start at $24 a seat Talk to the agent