Yealink T54W
Ext. 201Marcus Reed
Online
Every call picked up. Every customer kept.
Listening00:41
Dana Whitfield
(555) 014-2290
Main line · AI Front desk agent
No one on the call can hear you.
Transcript
CallerOur heat just went out, and it's 9 at night.
AII've opened ticket 4821 for 418 Alder Street. Connecting you to the on-call technician now.
An AI agent answers your business line, does the work in your tools, and hands the call to your team with a summary. Your team sees every live call and can take over any one of them.
One call, start to finish.
Dana's call, 9:04 pm, after hours. How after-hours answering works
019:04:00 pm
Ring
The call enters your Call Flow. After hours, it goes to the agent.
Hear it answer.
Talk to Riley, Crulon's AI agent, in your browser. Ask what it does, what it costs, or for a person.
Crulon
Riley · AI agent
Ready
Getting the call ready…
Uses your microphone. You're talking to an AI.
AI Agent
Hi, I'm Riley, Crulon's AI agent. Ask me anything about Crulon, or tell me about your business and I'll show you how I'd answer your calls.
Try asking
Give your agent a voice, a greeting, your files or your website, and the Tools it may use.
Your team stays in charge.
See the calls on your lines as they happen, the agent's and your team's. Listen in without being heard, take over from the AI when a caller needs a person, and every listen-in is on the record.
Live calls
Calls happening now on the lines you can see. Listen without being heard, and take over from the AI when a caller needs a person.
All 4With AI 2With team 2Waiting 0
- 00:41 Listening
Dana Whitfield
Main line · AI Front desk agent
- 01:12
Ana Ruiz
Leasing · AI Leasing agent
- 02:05
Tom Reyes
Main line · Marcus Reed
- 00:18
Lee Chen
IT desk · Priya Nair
Listening00:00
Dana Whitfield
(555) 014-2290
Main line · AI Front desk agent
No one on the call can hear you.
Transcript
CallerHi, our heat just went out and it's 9 at night.
You joined
AII have you at 418 Alder Street. I'm opening an emergency ticket now.
Who listened to my calls
Everyone who listened to, played, downloaded or read the transcript of a call you handled.
Priya Nair
Played the recording
Today, 4:12 PM
Marcus Reed's view. Listen in on Tom Reyes, Marcus's call, and it shows up here.
Every call and text, one inbox.
Calls, texts and voicemail land in one thread per customer, with the agent's summary on every call. Your team assigns it, leaves notes for each other, and replies by text, with a suggested reply when they want one.
Dana Whitfield(555) 014-2290Marcus Reed
Yesterday
Answered · Inbound call · 0:52Marcus Reed AI
No heat at 418 Alder Street, gas furnace. Ticket 4821 opened and the call handed to Marcus Reed on call.
Assigned to Marcus Reed
Hi Dana, Marcus is on his way. He'll be there by 9:40.
9:12 PM
Is the tech still coming at 9:40?
9:31 PM
Calls, texts and voicemail together
One thread per customer, across your lines, with the agent's summary on every call.
Assigned, then done
All, Unread, Assigned to me and Done keep the inbox moving.
Notes for the team
Leave an internal note and @mention a teammate. Customers never see it.
Suggested replies
Ask for a suggested reply, edit it, or schedule the text for later.
Already running the phones for real businesses.
“Crulon automates all payments and internet resumptions, cutting most of our call volume and removing the need for extra seasonal staff.”
Brian MitchellCTO, Park Communications 
“It syncs tickets, troubleshoots CPEs, and sends email summaries automatically. It's like having five support agents who never sleep.”
Mitchell BlockCEO, Net Ops Communications 
A real phone system underneath.
Numbers, extensions, queues and desk phones, with the agent built in. Not a bot bolted onto someone else's line.
Poly VVX 450
Ext. 202Priya Nair
Online
Grandstream GRP2614
Ext. 100Front desk
Online
Linphone softphone
Ext. 203Jordan Lee
Online
Desk phones come with Scale. Any standard SIP desk phone works, with ready config templates for Yealink, Poly, Cisco, Grandstream, Fanvil and Snom, and Linphone by QR code. Caller names sync from your Crulon contacts.
- US and Canada numbers
- Toll-free
- Extensions
- Ring groups
- Queues with hold music
- Team calling
- Browser calling
- SIP desk phones (Scale)
- Two-way SMS
- Text registration
Ask your workspace.
Ask Crulon answers from your calls, contacts and tickets, and runs an Action when you ask it to, asking first before it changes anything.
Ask CrulonPreview
You
Who has called us today?
Ask Crulon
14 calls so far today. The agent answered all of them and handed 3 to your team.
You
Open a ticket for Lena Park to book her AC quote.
Ask Crulon
Create ticket?
Lena Park · "Book a visit for a new central AC quote"
Waiting for approval
Answers from your workspace
Who called, what's open, what changed: from your calls, contacts and tickets.
Runs an Action when you ask
It uses the same Actions your agent does, and only the ones your role allows.
Asks before it changes anything
Actions that change your data wait for you to approve them.
In preview
It does a few things well today. More capabilities are on the way.
Keeps your CRM. Connects to anything.
Frontline is the phone system, not another CRM. Custom Actions connect Crulon to any API, and your agent uses them as Tools.
- 1
Add a Custom Action for any API
Update CRM contactcrm.update_contact@1.0.0published
PATCHhttps://api.yourcrm.com/v1/contacts/{contact_id}
YourCRM API key · Test call ok · 200
- 2
Give it to your agent as a Tool
Business ToolsFront desk agent
Look up customerREAD
Update CRM contactWRITE
Add Tool
- 3
The agent uses it on the call
AgentI'll note that on your account before I hand you over.
Update CRM contactcrm_update_contact184 ms00:48AI Saved to Dana Whitfield.
Available now
- Custom Actions, for any API
- Tools for your agent
- Apps for internet providers
The Apps for internet providers come with the Telco Ops Bundle.
For businesses that live on the phone.
9 pm, no heat
Crulon for home services- 01
Ticket opened
- 02
On-call tech rung
- 03
Summary handed over
Put Crulon on your line.
Sign up, pick your number, and set up your agent by describing your business.